Return & Refund Service
FLYWOO offers a (15) days return policy on all and new unopened equipment, starting from the date the product(s) was delivered to the customer.
Anything beyond (15) days of delivery will not be eligible for return.
*If the product(s) received has been opened, used or damaged, no return options will be offered.
*If the item is new/unpen/unuse , it can be sent back to the Flywoo USA warehouse, but a 15% of item value will be deducted as a handling fee （ shipping costs, customs duties, taxes, customs clearance, and other costs incurred ）.
Electronic component Special Instructions
Flight Controllers / ESC / VTX
All flight controllers (FC), electronic speed controllers (ESC), video transmitters (VTX) are covered in the event of a manufacturer defect. This policy does not cover any of the following: user error, damage to the components upon install/dismantle, modifications, power surges, electrical fire or water damage.
Drones built and sold by FLYWOO carry a (30) day Warranty Policy. In the occurrence of a malfunction FLYWOO will repair or replace it with original or similar accessories.
Each claim should have all proof of defect by mean of photo or video showing clearly the defect of the product. Please create a ticket to send us photos or video of your product, a detailed description of your issue, and a description of what you have already done to fix it. We are happy to solve any problem you may meet.
In almost all cases, we will work with you to debug your issue firstly.
Flywoo will examine the returned repair product(s) to identify the problem, If the problem qualifies for service under this policy, Flywoo will bear the cost for replacement or repair the product(s) at no cost to you.
For merchandise was confirmed as genuinely defective（Product Design problem & Quality issues）, we will ship out a replacement free of charge directly. The consumer will not be charged any fees for approved warranty service.
Shipping fee(s) to The Flywoo Forwarder shall be covered by customer.
Directly Eamil to : firstname.lastname@example.org
It is highly recommended that you inspect the products ordered upon receipt and identify and report any issues BEFORE you try to fly, modify, construct or use the product.
You are responsible for shipping costs, customs duties, taxes, customs clearance, and other costs incurred when sending unwanted product(s) for a return to China. (It is recommended to choose a method with tracking).
If you purchase flywoo products from authorized dealers, free replacement parts will be sent by the dealers, and flywoo will add credit to their orders for the replacement.
*We do not accept ALL kinds of returns.
*All sales are final.